Custom CRM and ERP systems built around how your industry actually works: client records, pipelines, automation of the repetitive parts, and integration with your site, telephony, messengers and accounting. Your team spends its time on customers instead of re-typing data into spreadsheets and hunting for information in chat threads.
A CRM is more than a list of clients. Which kind you need depends on how complex your processes are and how large the team is: a fast industry CRM on proven modules, a full custom system built around your own workflow, or an ERP covering the entire business — sales, inventory, production and finance.
A system built around one sector's actual workflow — clinic scheduling, property viewings, student enrolment — rather than a generic sales pipeline. Client records shaped to your data, your stages, your rules.
A complete system for companies whose processes have outgrown off-the-shelf software: multiple pipelines, complex permissions, automation rules, integrations with your site, telephony and accounting, and reporting built for how you actually manage.
End-to-end operations: sales, procurement, inventory, production, logistics and finance in one system with a single source of truth. Built when spreadsheets and disconnected tools have become the main operational risk.
A CRM is eight modules, each solving a specific problem for the team: seeing the full history of a client, managing the pipeline, never forgetting the next step, understanding the numbers, and automating the repetitive decisions. We design each one around what your people actually do, not around a generic template.
Everything about a client in one place: contact details, history, documents, calls, payments, current deals. If your team has to open three systems to answer one question, the CRM has already failed.
Stages that match how you actually sell, not a template. Each deal carries value, probability, next action and owner — so a manager can see where revenue is stuck without asking anyone.
The mechanism that stops deals being forgotten. Automatic follow-ups, escalation when something sits too long, and a daily view of what each person owes. Most lost revenue is not lost to competitors — it is simply forgotten.
Enquiries from the website, email, phone and messengers arriving as structured records rather than notifications someone has to re-type. Every conversation attached to the client it belongs to.
Dashboards showing pipeline value, conversion by stage, performance by person and channel, and forecast. Built for the decisions you actually make rather than as a wall of charts.
Who sees what, who can edit, who can export. Essential the moment you have more than a handful of users — and a legal requirement where you handle personal or medical data.
The repetitive decisions encoded once: assign by territory, move stage on payment, send the contract when a deal is won, alert when a client goes quiet. This is where a custom system pays for itself.
A usable interface on a phone for people who work away from a desk, and an API so the system can talk to whatever you add later. A closed system becomes a constraint within two years.
Different industries need genuinely different systems: a clinic needs a patient record with visit history, a developer needs an inventory of units with sales status, an online school needs student progress and renewals. Below is the typical effect a custom system has on each sector's key metric.
Patient records with treatment history, doctor and room scheduling, recall reminders, and strict access control over medical data. Generic sales CRMs cannot model a clinic — this is the clearest case for custom.
Student records, course enrolment, attendance, payments and automated reminders. Integrates with your learning platform so administrators stop reconciling two systems by hand.
Property and unit inventory, viewings, reservations, buyer documents and payment schedules. Deal cycles here run for months, so reminders and history matter more than speed.
Bookings, table or room management, guest history and loyalty. Integration with your booking channels so availability is never in two places at once.
Long pipelines, per-client pricing, quotes and contracts, order history, and territory assignment. Usually the tier where off-the-shelf licences become more expensive than building.
Matter management, deadlines, document generation, billable time and strict confidentiality boundaries between clients. Audit trail is a requirement, not a feature.
Vehicle history, service scheduling, parts availability, and reminders for scheduled maintenance — the mechanism that turns a one-off repair into a repeat customer.
Memberships, class and appointment scheduling, staff rotas, package balances and automated reminders. High appointment volume makes even small automation gains compound quickly.
Projects, tasks, time tracking, invoicing and client communication in one place. Replaces the usual stack of four tools that never quite talk to each other.
Orders, production planning, materials, stock movements and shipments. Where CRM turns into ERP and a single source of truth stops being optional.
Shipments, routes, driver assignment, live status and proof of delivery. Customer-facing tracking removes a large share of inbound calls.
Trials, onboarding, subscription lifecycle and churn signals. Built to change quickly, because the process itself is still being discovered.
Three packages with a fixed starting price. STARTER is a fast industry CRM on proven modules. STANDARD is a full custom system with integrations and mobile access. ERP covers the whole operating cycle — sales, inventory, production, logistics and finance.
A CRM project is not "building an interface". It is a serious analysis of how the business runs, then architecture, UX scenarios, staged development with working demos, migration of real data and training. Every step has a fixed timeline and a result you approve before the next one starts.
We sit with the people who do the work and map how it actually happens — not how the org chart says it should. This stage regularly finds steps that can simply be deleted rather than automated.
Data model, screens, roles and integration points, delivered as a clickable prototype. Changing a decision here costs an hour; changing it after development costs a week.
Interface design built around the three or four actions your team performs fifty times a day. Internal software lives or dies on those, not on how the dashboard looks in a screenshot.
Built in modules so you see working software early, with integrations into telephony, accounting, your site and whatever else the process touches. Tested on real data before anyone relies on it.
Data migrated from spreadsheets or the old system, a parallel period where both run, and training recorded so new staff can watch it later. We stay close during the first weeks — that is when real usage finds the gaps.
The industry standard for CRM and ERP: an architecture that scales, real-time interface updates, a full set of integrations with external systems, and a security review. Every project is performance-tested on realistic data volumes and checked against the OWASP Top 10.
| Platform | Web-based systems accessible from any browser, no client installation, works on desktop and mobile |
| Frontend | Modern JavaScript, fast tables and forms for high-volume data entry, keyboard-first workflows for power users |
| Backend | PHP 8.2+ on established frameworks, REST APIs, background job queues, scheduled tasks |
| Database | MySQL 8 / MariaDB or PostgreSQL, designed schema with proper indexing, full change history where auditing matters |
| Integrations | Telephony, email, messengers, accounting systems, payment providers, your website, third-party APIs |
| Security | Role-based access, two-factor authentication, encryption at rest for sensitive fields, audit log of every change, GDPR-conscious data handling |
| Analytics & BI | Custom dashboards, scheduled report delivery, export to spreadsheets, integration with BI tools where you already use them |
| Infrastructure | Cloud or on-premise deployment as your policy requires, automated backups, staging environment, monitoring and alerting |
Three projects with the client's own before-and-after numbers. On request we can show the interface with data masked and walk you through how each system was built.
A company importing vehicles from the United States managed everything in spreadsheets and messenger threads, and spent most of its support time answering "where is my car". We built a system tracking each vehicle from auction purchase through shipping to delivery, with automatic status updates and a customer-facing tracking page. Status enquiries dropped sharply and the team took on more volume without new hires.
A medical platform built from the ground up for clinics: doctor and room scheduling, patient records with full treatment history, billing, laboratory results and reporting. Strict role separation over medical data, and an architecture designed for a large patient base from the start rather than retrofitted later.
A manufacturer running production on spreadsheets could not answer basic questions: what is in production, what materials are committed, when an order ships. We built an ERP covering the full cycle — order intake, material requirements, production scheduling, warehouse movements and dispatch — deployed module by module so the business kept operating throughout.
Describe the processes you want automated — we come back with a proposed architecture, a price and a timeline.